FAQ

Your First Order!

What should I prepare for the first pickup?

Just have your clothes ready! Your RINSEiT Valet will bring a RINSEiT bag to place your loose clothes in, so it helps to have them all together.
If you’re ordering a Wash & Fold then your RINSEiT Valet will leave you with a reusable bag upon delivery, so you can collect clothes together for future orders.

What areas do you cover?
We cover a wide area of the city of Calgary.

The quickest way to find out if we cover your area is to enter your postal code in our order form.

Can I add extra items to my order when you collect?

Yes, absolutely! – just give any extra items to your RINSEiT Valet.

Which items should be dry cleaned and which should be laundered?
Don’t worry if you’re unsure how your clothes should be treated — we’ll check the label for you and take care of everything. Please note that we cannot check care labels of items in Wash & Fold orders, so please separate dry clean and laundered items if needed. We recommend not including shirts in Wash & Fold orders, to ensure they are pressed to a crisp finish.
How do I know if you can clean a specific type of clothing?

If you can’t find a suitable category on our website, then it’s best to contact us by sending an email to info@rinseit.ca so we can tell you for sure.

Dry Cleaning

What if my clothes are damaged?

Your clothes are in safe hands and incidents of damage are extremely rare – but we understand it’s a natural point of concern. In the (very, very) rare event your item is damaged, we’ll reimburse you in accordance with our compensation policy.

The Textile Services Association guidelines indicate that fair and reasonable compensation be paid on the basis of allowing for wear and tear and the age of the item. It is considered reasonable for RINSEiT to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing any compensation. Failure to produce a valid proof of purchase may limit the compensation amount offered.

Subject to the following sub paragraphs, we will be compensate for loss or damage which is due to Our Negligence.

We will not be responsible for any single item valued at more than 500 CAD unless we have received (and acknowledged) notification via email to info@rinseit.ca

Can you remove all stains?
Our teams use the very highest quality equipment and industry-leading stain removal products available – but some stains can stump even us. We’ll always try our best and we offer a free re-clean if you’re ever dissatisfied with the quality we provide, but unfortunately we cannot guarantee to remove all stains.

Wash & Fold

Are there any clothes you cannot clean in a Wash & Fold?

Please don’t add silk, leather, fur, velvet or cashmere or any dry clean only items to your Wash & Fold order as they aren’t typically suitable for machine washing or tumble drying.

Do I need to sort my clothes into colours and whites?
Don’t worry about sorting clothes – we’ll do that for you. All you need to do is make sure you don’t include dry clean items with a Wash & Fold order.
Do you dry my clothes?
Yes, all clothes in a Wash & Fold order are tumble dried at a medium heat. Please make sure your clothes are tumble dry friendly!
Do I get to keep the bag?
Yes, we’ll leave you with a Wash & Fold bag when we deliver your first order back to you. We recommend using it to make your next RINSEiT collection even quicker!

Collection & Delivery

When can you collect my order?

Collection and delivery times are between the hours of 6:30pm to 9:30pm Monday to Friday.

How long does it take for you to clean my clothes?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 1 to 3 business days.
Can I give you back my hangers from a previous order?
Yes, of course! Please just hand them over to your RINSEiT Valet on your next collection and we’ll recycle them for you.
Can I reschedule a collection or delivery?
Yes, you can change the collection or delivery time by emailing us at orders@rinseit.ca
I missed a scheduled collection/delivery, what do I do?

Don’t panic, all you need to do is send us an email at orders@rinseit.ca to arrange a new time. Alternatively, we will try to contact you and arrange a new collection or delivery time for a period of 15 days. If you’ve not claimed your clothes within 90 days we reserve the right to give them to a registered charity of our choice

Payment & Feedback

How can I pay?

We accept Visa/MasterCard. Your RINSEiT Valet will have a payment machine at delivery and a receipt will be sent to you by email. You’re welcome to tip your RINSEiT Valet if you wish to and all tips go directly to our Valet.

Where are my clothes cleaned?
At one of our top notch dry cleaning providers! We know it can seem strange to give your clothes to a stranger but our local teams of experienced dry cleaners will always handle your clothes with the utmost care and respect. Which of the facilities your clothes are taken to will depend on your exact location.
Is there a minimum order?

Yes, there is a minimum order value of $30 and any order under this amount will be charged at standard rates plus $5 delivery fee.

What's your pricing?

Please Click Here for our full price list.